Terms and Conditions

1.1 To rent a vehicle, the CUSTOMER must possess a national and/or international driving license, valid for at least 12 months, and present the original identity document and a credit card, both valid and issued in their name. For Premium class vehicles, the CUSTOMER must hold a national and/or international driving license valid for at least 24 months.

1.2 In the event that the CUSTOMER holds a license with a script other than the Latin alphabet and the law requires an international license, the CUSTOMER is obliged to possess such a license. The LESSOR is not responsible for the validity of the international license. Any damages caused to the LESSOR resulting from the absence or invalidity of the international license shall be the exclusive responsibility of the CUSTOMER.

1.3 To rent and drive a vehicle under standard conditions, the mandatory minimum age is 21 years, or 23 years for Premium class vehicles. Additionally, both the main driver and any additional drivers must hold a valid driving license, valid for at least 12 months for standard rentals and 24 months for Premium rentals.

1.4 Each rented vehicle may be driven within Romania without a mileage limit, except for rentals of 1–3 days (including 3 days), in which case a daily limit of 300 km/day applies. (The parties have read, understood, and expressly accepted this contractual clause). Outside Romania, the rented vehicle is subject to a limit of 300 km/day regardless of the number of rental days. Exceeding the mileage limit will incur a fee of 10 Euro + VAT per 100 km. (The parties have read, understood, and expressly accepted this contractual clause).

2. PAYMENT / VEHICLE RESERVATION

2.1 Rates include: MTPL Insurance (Motor Third Party Liability), Vignette (Road Tax), Maintenance Assistance, seasonal tires, and technical support. Rates are expressed in EURO and calculated based on the class, model, and rental period. Prices can be checked directly on our website by entering the car model/class and the exact rental period.

2.2 Rates do not include: fuel costs, road tolls (other than the Vignette included in the price), any fines received for violating traffic rules on public roads or current national legislation, bridge tolls, airport parking fees, etc. Payment of these sums is the CUSTOMER’S responsibility. Any fine incurred during the rental period will be charged directly to the CUSTOMER according to the terms agreed upon in this Rental Agreement, plus an administration fee of 40 Euro. (The parties have read, understood, and expressly accepted this contractual clause).

2.3 Full payment can be made in advance via bank transfer or at the time of signing the Rental Agreement via credit card (VISA, MASTERCARD) in RON, calculated at the NBR (BNR) selling exchange rate + 2% on the day of payment. (The parties have read, understood, and expressly accepted this contractual clause). Cash payments are possible in exceptional cases exclusively with the express consent of the LESSOR.

Cancellation Policy: A confirmed reservation may be canceled by the LESSOR if no vehicle in that specific class is available. The CUSTOMER is obliged to communicate the cancellation in writing to the email address on the contact page of the booking website or by replying to the initial confirmation email.

2.4 A vehicle reservation is considered final only after the LESSOR’S approval, following a check of availability and the driver’s (the CUSTOMER’S) eligibility based on documents sent via email/WhatsApp/message or other electronic communication.

2.5 Reservations are confirmed for a vehicle class/category, not a specific model. Every effort is made to provide the vehicle according to the CUSTOMER’S requirements. If the requested vehicle is unavailable at delivery, the CUSTOMER will be provided with a similar vehicle or one from a higher class at no additional cost. If the LESSOR cannot provide either option, they will offer an available vehicle from the fleet based on availability.

3. DELIVERY / EXTENSION / RETURN OF THE VEHICLE

3.1 Delivery takes place at the LESSOR’S locations or the location communicated by the CUSTOMER. Upon request and subject to availability, the vehicle can be delivered directly to Airports, Railway Stations, or Bus Stations.

3.2 The vehicle will be handed over with a certified copy of the registration certificate (logbook) to prevent potential offenses.

3.3 The vehicle owner undertakes to provide the original registration certificate to any institution or state authority upon request within a maximum of 48 hours of an official request.

3.4 The vehicle is delivered in good working order, clean and sanitized, without defects or damage to the bodywork or interior other than those noted in the Delivery/Return section.

3.5 The CUSTOMER acknowledges and inspects the condition of the vehicle before signing the Rental Agreement; any complaints regarding its condition must be made at Delivery and recorded in the “Observations” section. The CUSTOMER is directly and fully liable for any vehicle damage not mentioned. No subsequent claims regarding the vehicle’s condition will be accepted after delivery. (The parties have read, understood, and expressly accepted this contractual clause).

3.6 The CUSTOMER agrees to return the vehicle along with all documents, keys, accessories, and equipment in good condition (the state in which they were received) at the place and date agreed upon in the Rental Agreement. (The parties have read, understood, and expressly accepted this contractual clause).

3.7 Any delay beyond the specified return time may result in a charge for a new rental day and the reporting of the vehicle as stolen to the Police, unless the CUSTOMER notifies the LESSOR in writing/by phone of their intention to extend. In such cases, the CUSTOMER must pay for the new period before the current rental expires.

3.8 Extension is only possible with the LESSOR’S consent. The request must be submitted in writing or by phone (+40 733 910 571) at least 24 hours before the current period expires. Payment for the extension must be made within 12 hours before the new period begins. The LESSOR may update its commercial offer and rates at the time of the request.

3.9 If accepted, the LESSOR will confirm by sending an addendum and invoice. If the signed addendum cannot be returned in time, the contract is considered extended upon confirmation of receipt of payment.

3.10 If the LESSOR does not confirm the extension or the CUSTOMER does not pay the extension fee, the CUSTOMER must return the vehicle at the original time. Failure to do so entitles the LESSOR to notify the Police.

3.11 If the vehicle is not returned on time, the LESSOR may, at its discretion, invoice double the rental rate for the period between the scheduled return and the actual return.

3.12 For the avoidance of doubt, the CUSTOMER declares that Article 1810 of the Civil Code regarding “tacit relocation” (automatic renewal) does not apply. (The parties have read, understood, and expressly accepted this contractual clause).

3.13 Delivery and Return are performed during business hours: Monday–Friday, 09:00 AM – 08:00 PM (20:00). An “Out of Hours” fee of 15 Euro (VAT included) applies for services outside these times. (The parties have read, understood, and expressly accepted this contractual clause).

3.14 Returning the vehicle to a city other than the delivery city is only possible with written consent and a “One Way Rent” relocation fee based on the distance.

4. VEHICLE USE

4.1 The CUSTOMER assumes full liability (administrative, civil, and criminal) for non-compliance with the contract and current legislation.

4.2 The CUSTOMER agrees to drive the vehicle according to traffic laws and expressly declares the vehicle will NOT be used:

a) In violation of traffic, customs, or legal rules;
b) For paid transport of passengers/goods, or for pushing/towing other vehicles;
c) While under the influence of alcohol, drugs, or prohibited substances;
d) For racing, testing, off-roading, driving school, hunting, or illegal activities;
e) On roads closed to public traffic, or overloaded (passengers/weight);
f) In flooded areas or crossing watercourses;
g) In any situation damaging the LESSOR.

4.3 Use is limited to Romania. Border crossing requires written consent and a fee of 50–250 EUR + VAT. (The parties have read, understood, and expressly accepted this contractual clause).

4.4 Unauthorized border crossing is considered theft and reported to the Police. A fee of 300 EURO/day + VAT applies until recovery. Roadside assistance is not included outside Romania; repatriation costs to the Romanian border are the CUSTOMER’S sole responsibility. (The parties have read, understood, and expressly accepted this contractual clause).

4.5 Only the signatory and authorized additional drivers may drive. Violation results in damages of 1000 Euro + VAT. (The parties have read, understood, and expressly accepted this contractual clause).

4.6 The vehicle must never be left unlocked or with keys inside. Violation results in exclusive liability for the CUSTOMER.

4.7 Repairs must be done at an authorized service center designated by the LESSOR. Unauthorized repairs result in damages of at least 1000 Euro + VAT.

4.8 Sub-leasing, selling, or using the vehicle as collateral is strictly prohibited.

4.9 In case of accident or defect, call Technical Assistance: +40 733 910 751.

5. INSURANCE / RESPONSIBILITIES

5.1 The vehicle is insured for third-party liability. By signing, the CUSTOMER accepts Collision Damage Waiver (CDW) terms (Sections 4 & 6), which reduces financial responsibility for theft or damage to a minimum mandatory sum (the Security Deposit).

5.2 Personal insurance for the CUSTOMER, passengers, or luggage is not covered.

5.4 In case of accident, theft, or destruction due to the CUSTOMER’S fault, the CUSTOMER is liable up to the amount of the Security Deposit.

5.6 The CUSTOMER is fully responsible for all direct/indirect damages if driving under the influence or if Police documents are not provided.

5.7 Unauthorized late return results in full liability and damages of 5000 Euro + VAT. The LESSOR will treat this as theft. Insurance expires at the original contract end time.

6. SECURITY DEPOSIT / “RISK 0” SERVICE

6.1 A Security Deposit between 200 Euro and 2,000 Euro will be blocked. (The parties have read, understood, and expressly accepted this contractual clause). A “0 Deposit” may apply during promotions but does not exempt the client from damage payments.

6.3 Transporting animals requires a cage/carrier and an additional 250 Euro Security Deposit. (The parties have read, understood, and expressly accepted this contractual clause).

6.4 The Deposit is returned if:

a) The vehicle is returned without new damage within 72 hours;
b) For third-party damage, the CUSTOMER provides all necessary Police documents proving innocence;
c) The vehicle is returned clean (not excessively dirty);
d) Returned with the same fuel level;
e) Accessories (GPS, child seat) are undamaged.

6.5 (a) Damages are quantified using the international EUROTAX system. The CUSTOMER expressly agrees to this impartial method.

6.6 “Risk 0” Service: Optional fee (6–100 Euro/day + VAT) that:

a) Reduces financial responsibility to 0 for own-fault or unknown-culprit damage;
b) Provides a replacement car within 24 hours in Romania;
c) Reduces the Security Deposit to 0 (Standard) or half (Premium).

6.7 “Risk 0” DOES NOT COVER: DUI, failure to stop immediately after an accident, failure to notify Police/Lessor, illegal use, off-roading, misfueling, or interior damage (e.g., smoking/burns). Smoking in the car incurs a 100 Euro + VAT penalty.

7. ACCIDENTS / THEFT

7.1 Obligations (even with Risk 0):

a) Do not abandon the vehicle;
b) Limit damages;
c) Notify Police immediately;
d) Notify LESSOR within 6 hours (+40 762 135 800);
e) Obtain Police Report, “Annex 2” for insurance, and Repair Authorization..
f) To hand over to the LESSOR the vehicle keys, as well as the documents listed in the previous point;
g) To hand over to the LESSOR, upon returning the Vehicle, the Accident/Incident Declaration (located in the Vehicle’s glove compartment), completed truthfully regarding the circumstances in which the incident/accident involving the rented Vehicle occurred.
8. FEES / PENALTIES
8.1 The first hour of delay relative to the return time is free of charge. A delay of more than 2 hours is penalized with the equivalent of a new rental day, plus the equivalent of additional services, at the rates stipulated in the Rental Contract.
8.2 The rental price and the Security Deposit are made available to the CUSTOMER in the Rental Contract and shall be paid in advance upon Delivery of the Vehicle. The Security Deposit collected on the rental date cannot, under any circumstances, be used to extend the rental period. If the CUSTOMER wishes to extend the rental period, they must obtain the LESSOR’S written approval in advance and pay for any extension of the Rental Contract in advance. If the CUSTOMER does not pay the invoice on the date of issuance, they shall pay penalties of 0.5% of the invoice value for each day of delay. The amount of penalties may exceed the principal debt. The provisions of Art. 5.7. above are also fully applicable.
8.3 If the Vehicle is returned before the expiration of the rental duration, the amounts paid in advance are not refunded. For loyalty purposes, the LESSOR will offer the CUSTOMER a voucher equivalent to the unused value, which can be used within 12 months of its issuance.
8.4 Parking fees, special road taxes, fines, or any other taxes are borne entirely by the CUSTOMER.
8.5 Fuel is not included in the rental price. The CUSTOMER shall return the Vehicle with the same amount of fuel with which it was delivered, as noted in the Delivery/Return section; otherwise, they will pay the cost of the missing fuel plus a fixed refueling fee of 10 Euro plus VAT. (The parties have read, understood, and expressly accepted this contractual clause).
8.6 Returning the Vehicle in an excessively dirty condition is charged at 100 Euro plus VAT. (The parties have read, understood, and expressly accepted this contractual clause). The term “excessively dirty” refers to a situation where the Vehicle requires detailed interior cleaning—more than the standard washing procedure. Examples: stained upholstery, traces of mud on the dashboard or seats, perishable remains left in the Vehicle outside of a trash bag, etc. Furthermore, if the exterior is so dirty that the vehicle cannot be inspected for potential damage/scratches, a washing fee of 12 Euro plus VAT will be charged. (The parties have read, understood, and expressly accepted this contractual clause).
SMOKING IS STRICTLY PROHIBITED in all rented vehicles. If the Vehicle is returned with evidence of smoking inside, the CUSTOMER shall pay a penalty of 100 Euro plus VAT to the LESSOR. (The parties have read, understood, and expressly accepted this contractual clause).
In the event that the Vehicle catches fire or presents even partial burns inside due to smoking, the CUSTOMER is FULLY RESPONSIBLE for the damages produced, even if they purchased the “Risk 0” Service. The CUSTOMER shall pay for all damages to the Vehicle (as evidenced by the repair estimate from an authorized service center), the administration fee (representing administrative costs such as human resources, time, fuel, taxes, etc., for managing the situation), and the period of immobilization. The Vehicle’s insurance DOES NOT COVER damage caused by smoking. (The parties have read, understood, and expressly accepted this contractual clause).
8.7 Other fees or penalties: Loss of keys = 250 Euro plus VAT; Loss of Documents = 100 Euro plus VAT; Loss of accessories = 70 Euro plus VAT; Refusal to complete the Accident/Incident Declaration (including when the Risk 0 Service was purchased) = 150 Euro plus VAT. If the Vehicle is not returned on the date and at the location established in the Rental Contract, the LESSEE (CUSTOMER) shall bear the full costs of recovering the Vehicle. A recovery fee of 150 Euro plus VAT will be added to the recovery costs. (The parties have read, understood, and expressly accepted this contractual clause).

EXPRESS AND UNAMBIGUOUS AGREEMENT FOR SUBSEQUENT DEBITING OF THE BANK CARD
The LESSOR reserves the right to subsequently collect from the CUSTOMER’S bank card: penalties, fees, damages to the Vehicle, missing fuel, fines, unpaid taxes, the period the Vehicle is immobilized in service due to damages (calculated as the number of days immobilized multiplied by the daily rate paid in the initial reservation), plus a fixed administration fee of 40 Euro plus VAT. The CUSTOMER also gives their consent for the LESSOR to collect from their bank card, within 6 months of signing the Rental Contract, all sums provided for in the Contract and owed by the CUSTOMER in strict accordance with the contractual clauses.
9. JURISDICTION / VALIDITY
9.1 Any dispute arising during the execution of the Rental Contract that cannot be resolved amicably shall be settled by the competent courts within the territorial jurisdiction of the Court or Tribunal to which the LESSOR belongs, depending on material jurisdiction, as the first instance.
9.2 The CUSTOMER agrees that this Rental Contract is governed by the laws in force in Romania and any legal proceedings will take place in Romania.
10. FORCE MAJEURE AND FORTUITOUS EVENTS
10.1 Cases of force majeure shall be notified by the affected Party to the other Party within 3 working days of their occurrence. Force majeure events are considered unpredictable and insurmountable events, independent of the fault of the Party invoking them, which make the obligations of that Party impossible to execute, such as: pandemics, natural disasters, war, revolution, embargoes, acts of public authority, etc.
10.2 If force majeure lasts more than 20 working days, either Party has the right to request the termination of the Rental Contract. Neither Party has the right to claim damages in this case but must fulfill all obligations up to the date of the force majeure event.
10.3 A “fortuitous event” is understood as a circumstance originating within the CUSTOMER’S field of activity or an external circumstance which is not extraordinary and could have been foreseen and avoided with the diligence and care of an ordinary person.
11. MISCELLANEOUS
11.1 If any provision of this Contract is found by a court to be unenforceable or void, this shall not affect the other provisions of the Contract.
11.2 By signing this, the Parties confirm express acceptance of all provisions of this contract, including the terms and conditions on the ziprentacar.ro website. I confirm that these have been communicated to me, that I have read them, understood them, and agree with them—essentially those referring to penalty clauses in the mentioned amounts. This agreement is equivalent to the express consent of the Parties provided by Art. 1203 of the Civil Code regarding all contractual clauses.
This contract was concluded in 2 (two) copies between CAR COSTI SERV S.R.L. as LESSOR, and the CUSTOMER.

ADDITIONAL DECLARATIONS (EXCEPTIONAL REQUESTS)
1. Upon delivery, the Client noted the cleanliness of the car and agrees to return it in the same condition. If the Vehicle requires cleaning/washing to return it to its pre-rental state, the Client agrees to pay: 60.00 RON (Standard Class), 70.00 RON (SUV Class), or 90.00 RON (Premium Class). For detailed cleaning (beyond standard washing), a 50 Euro administration fee plus the car wash service cost will apply. The Client expressly agrees that the LESSOR may charge these amounts from the card or deduct them from the security deposit.
CLIENT Signature: ……………….
2. From delivery until the LESSOR regains possession, the LESSOR is exonerated from liability for road taxes, bridge/highway tolls (e.g., Fetești – Cernavodă bridge tax), or fines resulting from illegal parking or traffic violations. If the Client cannot prove payment of the Fetești – Cernavodă bridge tax upon return, they agree to pay the toll. The Client expressly agrees that the LESSOR may charge these amounts from the card or deduct them from the security deposit.
CLIENT Signature: ……………….

Terms and Conditions